Panel Spotlight- Brian

Brian is a member of our Resident Voice panel in Greater Manchester. We asked Brian to share their experience of being a panel member.

Q. Why did you decide to join a Resident Voice Panel?

"As a resident, I wanted to know more about my landlord and hopefully contribute for the benefit of myself and my neighbours."

Q. How did you first hear about the panel?

"Through an email invitation."

Q. What activities or projects have you been involved in?

"I've participated in resident meetings with a range of teams, including:

• Accounts
• Customer Liaison Officers (CLOs)
• Repairs
• Maintenance"

Q. What have you enjoyed most about the experience so far?

"Meeting a number of very helpful members of Guinness staff."

Q. Did anything make you hesitate about joining or getting involved?

"No!"

Q. Have you learned anything new since joining the panel?

"There is a continual learning curve due to the size and complexity of the organisation."

Q. What would you say to other residents who are thinking about joining?

"With the correct approach and attitude, there is a great deal to learn."

Q. In three words how would you describe being a panel member...

⭐"Interesting, comfortable, useful."

If you have a question for our panel members about their experience, let us know here and we can put it to the panel members in future interviews.