Helping us procure new cleaning contracts!


At Guinness, we’re committed to keeping communal areas clean, safe, and well-maintained. To do this, it’s vital we choose the right cleaning companies and have the right contracts in place.

Our current cleaning contracts end next year, so we’re preparing to procure new ones – and we’d love your input.




What’s happened so far...

Activity 1 | Developing Evaluation Questions | Focus Group

This session has taken place. Residents helped us shape the customer service questions we’ll use to assess cleaning companies during the selection process.

Top priorities shared by residents included:

• A consistent and predictable cleaning schedule

• Reliable service during staff absences (like sickness or holidays)

• Clear communication about when cleaning will take place

Cleaning companies will be scored on how well they address these priorities. You can read more about this in the Engagement Updates section below.


Activity 2 | Defining what ‘Good’ looks like | Survey

While we originally planned for residents to help review and score responses from cleaning companies during the selection process, we adjusted our approach to make it more accessible and less time intensive.

Instead, we invited residents to complete a short survey to confirm whether the priorities from Activity 1 are widely shared, and to gather your views on what makes a good cleaning service.

This survey closed at on Sunday 14 September 2025.

What’s happening now...

The survey from Activity 2 is now closed, and we are currently reviewing the responses. We’d like to thank everyone who took part, your feedback is invaluable. The insights gathered will directly inform how we refine the criteria used to assess cleaning companies, helping us ensure that we focus on what matters most to residents.

Questions?

If you have any questions about taking part, please email us at ResidentEngagementTeam@guinness.org.uk.

We look forward to hearing from you!


At Guinness, we’re committed to keeping communal areas clean, safe, and well-maintained. To do this, it’s vital we choose the right cleaning companies and have the right contracts in place.

Our current cleaning contracts end next year, so we’re preparing to procure new ones – and we’d love your input.




What’s happened so far...

Activity 1 | Developing Evaluation Questions | Focus Group

This session has taken place. Residents helped us shape the customer service questions we’ll use to assess cleaning companies during the selection process.

Top priorities shared by residents included:

• A consistent and predictable cleaning schedule

• Reliable service during staff absences (like sickness or holidays)

• Clear communication about when cleaning will take place

Cleaning companies will be scored on how well they address these priorities. You can read more about this in the Engagement Updates section below.


Activity 2 | Defining what ‘Good’ looks like | Survey

While we originally planned for residents to help review and score responses from cleaning companies during the selection process, we adjusted our approach to make it more accessible and less time intensive.

Instead, we invited residents to complete a short survey to confirm whether the priorities from Activity 1 are widely shared, and to gather your views on what makes a good cleaning service.

This survey closed at on Sunday 14 September 2025.

What’s happening now...

The survey from Activity 2 is now closed, and we are currently reviewing the responses. We’d like to thank everyone who took part, your feedback is invaluable. The insights gathered will directly inform how we refine the criteria used to assess cleaning companies, helping us ensure that we focus on what matters most to residents.

Questions?

If you have any questions about taking part, please email us at ResidentEngagementTeam@guinness.org.uk.

We look forward to hearing from you!

  • Update | Activity 1 - Develop evaluation question/s

    Thank you to those that took part in this first activity.

    Here’s a quick summary of what the group felt was most important, and what suppliers should be assessed against during the evaluation stage:

    • Being able to guarantee a regular pattern/frequency of turning up – such as a regular day that suppliers attend
    • Having a robust contingency plan in place to ensure service is always delivered – in case of sickness/annual leave etc.
    • An easy way to communicate when plans change


    The group also mentioned the importance of getting the basics right around ensuring good cleaning principles and having appropriate Health & Safety procedures in place. These expectations are basic requirements and are built into existing contracts, so suppliers will be assessed against these expectations as standard. Where concerns were raised during the session, we will be following up with the relevant contractors.

    We will now draft a question (or set of questions) that suppliers will be scored against during the evaluation stage of the Procurement.

Page last updated: 27 Oct 2025, 01:05 PM